Privacy Policy

Hilton’s Charcuterie (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase our products, or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, title.

  • Contact Data: email address, phone number, billing/shipping address.

  • Transaction Data: details of your purchases and payments.

  • Technical Data: IP address, browser type, device type, cookies, website usage data.

  • Marketing & Communications Data: your preferences in receiving marketing from us.

We do not collect or store sensitive payment card details. Payments are securely processed by third-party providers (e.g. Stripe, PayPal, Squarespace Payments).

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Communicate with you about your order or account.

  • Provide customer support.

  • Improve our website and products.

  • Comply with legal obligations.

  • (If you consent) send you marketing emails about our products, offers, and news.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract: to fulfil an order you place with us.

  • Consent: where you opt in to receive marketing communications.

  • Legitimate Interests: to improve services, prevent fraud, and secure our systems.

  • Legal Obligation: to comply with financial, tax, or food safety laws.

4. Marketing

  • We will only send you marketing communications if you have opted in.

  • You can unsubscribe at any time by clicking the unsubscribe link in emails or by contacting us.

  • We do not sell or share your personal data with third parties for marketing purposes.

5. Sharing Your Information

We may share personal data with trusted third parties who help us run our business, such as:

  • Website hosting and ecommerce platform: Squarespace hosts our website and provides ecommerce services. Squarespace may collect technical and analytics information about how you use our site. For more details, see Squarespace’s Privacy Policy.

  • Payment providers: Stripe, PayPal, and Squarespace Payments process transactions on our behalf.

  • Delivery services: Royal Mail and other couriers to deliver your orders.

  • IT and website support: providers who maintain and improve our systems.

  • Professional advisors: such as accountants and legal services.

All third parties are required to respect your data and comply with GDPR.

6. International Transfers

Your personal data may be transferred outside the UK/EEA (e.g. if our service providers are based abroad). When this happens, we ensure appropriate safeguards (such as standard contractual clauses) are in place.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements. Typically:

  • Order information: retained for at least 6 years for tax purposes.

  • Marketing data: until you withdraw consent.

8. Your Rights

Under UK GDPR, you have rights to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request erasure (“right to be forgotten”) in certain cases.

  • Object to or restrict processing.

  • Withdraw consent for marketing at any time.

  • Request transfer of your data to another provider.

To exercise any of these rights, contact us at [Insert contact email].

9. Cookies

Our website uses cookies to:

  • Enable functionality (e.g. shopping cart).

  • Collect analytics (e.g. visitor numbers, browsing behaviour).

  • Improve your experience.

Because our site is hosted on Squarespace, cookies may also be set by Squarespace and its analytics providers. For more information, see Squarespace’s Cookie Policy.

You can set your browser to refuse some or all cookies, but parts of the site may not function properly without them.

10. Data Security

We have put in place security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us at: hiltons.charcuterie@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).